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Support Centre

Enjoy 24-7 tech support with Bell Technical Assistance Centre (TAC)

  • 24-7 technical support.
  • Network interruption notification. 
  • Planned network maintenance notification.
  • Customizable service bundles.
 
Whatever your device, application or network – enjoy the peace of mind that comes from instant access to professional technical support services. Available exclusively to Bell Mobility business customers, TAC is available as a bundled service on a monthly basis. With a wide range of support services, TAC empowers you to tailor a monthly subscription bundle that's ideal for you and your business. You may need 24-7 troubleshooting assistance, the expertise of an on-call application specialist, or even access to Bell Professional Services to help customize a turnkey wireless data solution for your business. Whatever your needs, TAC provides you with comprehensive technical support services to keep your business running smoothly.
TAC Service Bundles
Level 1
Level 2
Level 3
Network Interruption Notifications
 
x
 
x
 
x
Planned Network Maintenance Notifications
 
x
 
x
 
x
Monthly Report on Trouble Tickets
 
 
x
 
x
Monthly Network Statistics Reports
 
 
 
x
Customer Specific Service Level Objectives Document
 
 
 
x
Access to Technical Assistance Call Centre for troubleshooting
24-7
24-7
24-7
Access to Application Data Specialist (On Call)
Mon-Sun
8:30-17:00
local time
Mon-Sun
8:30-17:00
local time
24-7
Trouble Ticket Follow Up
Mon-Sun 8:30-17:00 local time
Mon-Sun 8:30-17:00 local time
24-7 with defined escalation procedure
Designated Technical Support Contact
 
Mon-Sun 8:30-17:00 local time
Mon-Sun 8:30-17:00 local time
Professional Services (Travel and Expenses Extra)
Available upon request
Available upon request
Available upon request
 
 

To arrange a personal consultation, please contact us here.