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Enjoy 24-7 tech support with Bell Technical Assistance Centre (TAC)

  • 24-7 technical support.
  • Network interruption notification. 
  • Planned network maintenance notification.
  • Customizable service bundles.
 
Whatever your device, application or network enjoy the peace of mind that comes from instant access to professional technical support services. Available exclusively to Bell Mobility business customers, TAC is available as a bundled service on a monthly basis. With a wide range of support services, TAC empowers you to tailor a monthly subscription bundle that's ideal for you and your business. You may need 24-7 troubleshooting assistance, the expertise of an on-call application specialist, or even access to Bell Professional Services to help customize a turnkey wireless data solution for your business. Whatever your needs, TAC provides you with comprehensive technical support services to keep your business running smoothly.
TAC Service Bundles
Level 1
Level 2
Level 3
Network Interruption Notifications
 
x
 
x
 
x
Planned Network Maintenance Notifications
 
x
 
x
 
x
Monthly Report on Trouble Tickets
 
 
x
 
x
Monthly Network Statistics Reports
 
 
 
x
Customer Specific Service Level Objectives Document
 
 
 
x
Access to Technical Assistance Call Centre for troubleshooting
24-7
24-7
24-7
Access to Application Data Specialist (On Call)
Mon-Sun
8:30-17:00
local time
Mon-Sun
8:30-17:00
local time
24-7
Trouble Ticket Follow Up
Mon-Sun 8:30-17:00 local time
Mon-Sun 8:30-17:00 local time
24-7 with defined escalation procedure
Designated Technical Support Contact
 
Mon-Sun 8:30-17:00 local time
Mon-Sun 8:30-17:00 local time
Professional Services (Travel and Expenses Extra)
Available upon request
Available upon request
Available upon request
 
 

To arrange a personal consultation, please contact us here.